Data Protection & Privacy
vcity888 is committed to protecting the privacy and personal data of every player on our platform. This Privacy Policy explains in clear terms what data we collect, why we collect it, how it is used, and the rights you hold over your information as a registered player based in Malaysia.
Six core principles that underpin how vcity888 handles every piece of personal data we receive.
We collect only the personal data strictly necessary to operate your account, process payments in MYR, and comply with legal obligations. Nothing more.
All personal and financial data is encrypted in transit using256-bit TLS and protected at rest. Your information is never transmitted in plain text.
vcity888 does not sell, rent, or trade your personal information to any third party for commercial purposes. Your data is yours.
You have the right to access, correct, export, and request deletion of your personal data. We honour all valid requests within 30 days.
Data collected for account registration is not repurposed for unrelated marketing. We process your data only for the reason it was originally collected.
We do not retain personal data indefinitely. Retention schedules are defined by regulatory requirement and operational necessity — and no longer.
This Privacy Policy ("Policy") describes how vcity888 ("we", "us", "our") collects, processes, stores, and discloses personal data relating to individuals ("you", "Player "User") who visit, register on, or interact with the vcity888 online gaming platform at https://vcity888.cam/ and any associated mobile applications or services (collectively, "the Platform").
vcity888 is an English-language online gaming platform serving the Malaysian market. We are committed to handling personal data responsibly and in accordance with applicable data protection principles. This Policy should be read alongside our Terms & Conditions, which govern the overall relationship between you and vcity888.
By accessing the Platform or creating a player account, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, you should not use the Platform.
Plain English Summary: We collect your data to run your account, process deposits and withdrawals in MYR, comply with legal requirements, and improve the Platform. We do not sell your data. You can request access to or deletion of your data at any time.
For the purposes of this Privacy Policy, the following terms carry meanings set out below:
The categories of Personal Data we collect depend on how you interact with the Platform. The following table summarises the primary data types, the context in which they are collected, and their purpose:
| Data Category | Examples | Primary Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, MyKad / passport number, photograph | Account registration and KYC verification |
| Contact Data | Email address, mobile phone number, residential address (city, postcode) | Account communications, transaction notifications, support |
| Financial Data | Payment method type (DuitNow, FPX, Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank, Hong Leong), transaction reference numbers, MYR amounts | Deposit and withdrawal processing; fraud prevention |
| Technical Data | IP address, device type, browser type and version, operating system, session identifiers | Platform security, fraud detection, service optimisation |
| Usage Data | Game history, betting patterns, session duration, pages visited, features accessed | Personalisation, responsible gambling monitoring, platform improvement |
| Communications Data | Live chat transcripts, support ticket content, email correspondence | Customer support delivery, dispute resolution, quality assurance |
| Marketing Preferences | Promotional opt-in / opt-out status, preferred communication channels | Delivery of promotional communications where consent has been given |
vcity888 collects Personal Data through the following mechanisms:
Data you provide directly when creating an account, completing KYC verification, making a deposit or withdrawal request, contacting customer support, or participating in a promotion. This is the primary source of Identity Data, Contact Data, and Financial Data.
When you access the Platform, our servers and analytics infrastructure automatically collect Technical Data including your IP address, browser information, and session activity. This data is collected via server logs, cookies, and similar tracking technologies.
In limited circumstances, we may receive Personal Data from third parties, including:
vcity888 processes Personal Data on the following legal bases, depending on the nature of the processing activity:
vcity888 uses your Personal Data for the following purposes:
Opt-Out of Marketing: You may unsubscribe from promotional emails and marketing communications at any time by updating your notification preferences in Account Settings or by contacting our support team. Opting out does not affect transactional communications related to your account activity.
vcity888 processes payment data in connection with MYR deposits and withdrawals via Malaysian payment methods including DuitNow, FPX, Touch 'n Go eWallet, Boost, GrabPay, Maybank2u, CIMB Clicks, Public Bank Online, and Hong Leong Connect.
Payment card data (if applicable) is processed by PCI DS-compliant payment processors. vcity888 does not store full payment card numbers on our servers. For bank transfer and e-wallet transactions, we retain sufficient transaction reference data to reconcile deposits, process refunds, and comply with AML obligations.
All payment method accounts used must be registered in your own name and must match the identity information on your vcity888 account. We reserve the right to request documentary evidence of payment method ownership as part of our KYC process.
Important: vcity888 will never contact you to request your full bank account credentials, online banking passwords, or e-wallet PIN codes. If you receive any such request purporting to be from vcity888, please report it to our support team immediately.
vcity888 does not sell, rent, or otherwise transfer your Personal Data to unafiliated third parties for their own commercial purposes. We may share your data in the following limited circumstances:
We engage carefully selected third-party service providers to support platform operations, including payment processing partners, KYC verification services, cloud infrastructure providers, and customer support tooling. These providers process data solely on our instruction under binding data processing agreements and may not use your data for their own purposes.
We may disclose Personal Data to competent authorities, law enforcement agencies, or regulatory bodies where required by applicable law, court order, or legal process. We will, where permitted by law, notify you of any such disclosure.
To fulfil our obligations under anti-money laundering and counter-terrorist financing regulations, we may share limited transactional data with licensed screening service providers. Such sharing is strictly limited to what is necessary for compliance purposes.
In the event of a merger, acquisition, restructuring, or sale of all or part of vcity888's business, Personal Data held by us may be transferred to the successor entity. We will notify affected players of any such transfer and ensure appropriate data protection obligations are maintained.
vcity888 retains Personal Data for as long as necessary to fulfil the purposes outlined in this Policy, subject to the following retention principles:
Upon expiry of the applicable retention period, Personal Data is securely deleted or anonymised in accordance with our data disposal procedures.
vcity888 implements appropriate technical and organisational security measures to protect your Personal Data against unauthorised access, accidental loss, alteration, or disclosure. Our security programme includes:
While we take all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for notifying us immediately if you suspect unauthorised access to your account.
vcity888 uses cookies and similar tracking technologies to operate the Platform, maintain your session, analyse usage, and improve the player experience. The following categories of cookies are used:
These cookies are essential for the Platform to function. They enable core functionality such as session management, account authentication, and security features. They cannot be disabled without significantly impairing your ability to use the Platform.
These cookies collect anonymised information about how players interact with the Platform — which pages are visited most frequently, error messages encountered, and session duration patterns. This information is used to improve Platform performance and user experience.
These cookies allow the Platform to remember your preferences — such as your preferred language settings or notification preferences — to deliver a more personalised experience.
You may manage cookie preferences through your browser settings. Note that disabling certain cookies may affect Platform functionality. For full details on the cookies we use, please refer to our Cookie Notice, which is available within the Platform's settings section.
As a player whose Personal Data is processed by vcity888, you hold the following rights in respect of your data. We honour all valid requests within 30 calendar days of receipt:
Request a copy of the Personal Data we hold about you, together with information about how it is being processed.
Request correction of inaccurate or incomplete Personal Data we hold about you. You may update most data directly within your Account settings.
Request deletion of your Personal Data where it is no longer necessary for the purposes for which it was collected, subject to overiding legal retention obligations.
Request that we temporarily or permanently limit how we process your Personal Data in certain defined circumstances.
Request a copy of Personal Data you have provided to us in a structured, commonly used, machine-readable format for transfer to another service.
Where processing is based on consent (e.g., marketing emails), withdraw that consent at any time without affecting the lawfulness of prior processing.
To exercise any of the above rights, please contact our support team via live chat or at the email address listed in Section 16 of this Policy. We may need to verify your identity before processing your request. Requests are free of charge unless manifestly unfounded or excessive.
The vcity888 Platform is strictly intended for individuals aged 21 years and above. We do not knowingly collect Personal Data from persons under the age of 21. Our registration process includes mandatory age verification steps designed to prevent underage access.
If we become aware that Personal Data has been collected from an individual under 21 years of age, we will promptly suspend the associated account, delete the relevant Personal Data, and return any deposited funds to the original payment source where technically possible.
Age Restriction: vcity888 is for players aged 21 and above only. If you believe an underage individual has registered on the Platform, please contact our support team immediately.
vcity888 operates primarily in the Malaysian market and endeavours to process Personal Data within the region where practicable. In certain operational circumstances — for example, where cloud infrastructure or specialist service providers are located outside Malaysia — Personal Data may be transferred to and processed in other jurisdictions.
Where such transfers occur, we ensure that appropriate safeguards are in place to protect your Personal Data, including contractual obligations on the receiving party to maintain data protection standards materially equivalent to those described in this Policy. We do not transfer Personal Data to jurisdictions that do not provide adequate data protection standards without putting appropriate transfer mechanisms in place.
vcity888 reserves the right to update this Privacy Policy from time to time to reflect changes in our data processing practices, legal obligations, or Platform features. Material changes will be communicated to registered players via email notification or a prominent notice on the Platform prior to the effective date of the change.
The "Last Updated" date at the top of this Policy indicates when the most recent revision was made. We encourage you to review this Policy periodically to remain informed about how we protect your information. Continued use of the Platform following notification of changes constitutes acceptance of the revised Policy.
If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your Personal Data, please contact the vcity888 data and privacy team via the channels below:
PRIMARY CHANNEL & Live Chat — available 24/7 on the Platform
EMAIL ADDRESS [email protected] (display only — not a clickable link)
SUBJECT LINE "Privacy Request — [Your Username]"
RESPONSE TIME Within 30 calendar days of receipt
OPERATING HRS 24 hours a day, 7 days a week
This Privacy Policy was last updated on 1 January 2026. Prior versions of this Policy are available upon written request submitted through the contact channels listed above.